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Voltaic Keep it Running Warranty
Voltaic Systems cases, bags, and solar panels are warrantied for defects in materials and workmanship for two years from the date of purchase. Batteries are warrantied for one year from the date of purchase.
Voltaic Systems will repair or replace any components which fail in normal use during this time period. After this period, we will replace any part for 30% off the retail price as long as we still have the part in stock and you can provide proof that you purchased the bag new. You will be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident, or unauthorized alterations or repairs.
We want our customers to enjoy many years of productive use of our products. The environment benefits from our customers continuing to generate off-grid power and not needing to buy new products that require energy to produce. We benefit by knowing our customers are out and about showing off our solar products.
To make sure our products last, we use rugged fabric and make strong panels that can withstand the rigors of everyday use. In addition, most of our products are modular, which means you can easily swap in a replacement part if one component fails.
Voltaic Return and Exchanges Procedure
If you have a technical problem with your product, please email us via our Tech Support Form so we can work to resolve any concern or issue. Please include details about which of our products you're using and any devices you are trying to charge. Voltaic Systems will refund items returned within 30 days in new condition (see Return and Exchanges Procedure below).
Should you wish to make a return or exchange your product please refer to the following procedure:
1. Email firstname.lastname@example.org with the item you would like to return/exchange and your order number and we will send you an RMA Number and the return address
2. Ship the original product to us with the RMA number. You may ship the item to us on your shipping account or, for shipments in the United States, we can create a return label for a flat return fee of $8 (cost will be deducted from the total refund).
3. We'll inspect the returned item within 5 days of receipt and issue the refund or ship the exchange as necessary. Refund payments are typically credited to your card or other payment method such as PayPal within 2-3 business days.